What I want is for IT to keep the lights on. It should be like using the toilet. I use the toilet and, hell, I don’t ever worry about it not working. What I don’t want is to have the toilets back up and flood the entire building.” He smiles broadly at his own joke. Great. In his mind, I’m a glorified janitor.
The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win Gene Kim, Kevin Behr, George Spafford